Privacy Policy

Last updated March 20, 2025

Rising Phoenix Wellness Services (“us”, “we”, or “our”) operates https://risingphoenixaz.com/ (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze visitor data.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that we think you may find interesting.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Rising Phoenix. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.risingphoenixaz.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of March 20, 2025 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@risingphoenixaz.com.

Your Rights Under HIPAA

Patients of Rising Phoenix Wellness Services have the right to request restrictions on our uses and disclosures of protected health information for treatment, payment and health care operations. However, we are not required to agree with a patient’s request.

Patients also have the right to reasonably request to receive communications of protected health information by alternative means or at alternative locations.

Subject to payment of a reasonable copying charge, patients have the right to inspect and copy the protected health information contained in their medical and billing records and in any other Rising Phoenix Wellness Services records used to make decisions about a patient’s care, except for:

psychotherapy notes, which are notes recorded by a mental health professional documenting or analyzing the contents of conversation during a private counseling session or a group, joint or family counseling session and that have been separated from the rest of a patient’s medical record;
information compiled in reasonable anticipation of, or for use in, a civil, criminal, or administrative proceeding;
protected health information involving laboratory tests when your access is prohibited by law;
if a patient is a prison inmate and obtaining such information would jeopardize a patient’s health, safety, security, custody, or rehabilitation or that of other inmates, or the safety of any officer, employee, or other person at the correctional institution or person responsible for transporting the patient;
if we obtained or created protected health information as part of a research study for as long as the research is in progress, provided that the patient agreed to the temporary denial of access when consenting to participate in the research;
a patient’s protected health information is contained in records kept by a federal agency or contractor when a patient’s access is denied by law; and
if the protected health information was obtained from someone other than Rising Phoenix Wellness Services under a promise of confidentiality and the access requested would be reasonably likely to reveal the source of the information.

We may also deny a request for access to protected health information if:

a licensed health care professional has determined, in the exercise of professional judgment, that the access requested is reasonably likely to endanger a patient’s life or physical safety or that of another person;
the protected health information makes reference to another person (unless such other person is a health care provider) and a licensed health care professional has determined, in the exercise of professional judgment, that the access requested is reasonably likely to cause substantial harm to such other person; or
the request for access is made by a patient’s personal representative and a licensed health care professional has determined, in the exercise of professional judgment, that the provision of access to such personal representative is reasonably likely to cause substantial harm to the patient or another person.

If we deny a request for access for any of the three reasons described above, then a patient will have the right to have our denial reviewed in accordance with the requirements of applicable law.

Patients have the right to request a correction to their protected health information, but we may deny that request for correction, if we determine that the protected health information or record that is the subject of the request:

is not part of the patient’s medical or billing records;
is not available for inspection as set forth above; or
is accurate and complete.

In any event, any agreed upon correction will be included as an addition to, and not a replacement of, already existing records.

Patients have the right to receive an accounting of disclosures of protected health information made by us to individuals or entities other than to the patient, except for disclosures:

to carry out treatment, payment, and health care operations as provided above;
to persons involved in the patient’s care or for other notification purposes provided by law;
for national security or intelligence purposes as provided by law;
to correctional institutions or law enforcement officials as provided by law;
or that occurred prior to April 14, 2003.

Patients have the right to request and receive a copy of this notice from us.

If you have any questions about this HIPAA Policy, please contact us at intake@risingphoenixaz.com.